Frequently Asked Questions

MrBets FAQ — All Your Questions Answered in One Place

Accounts, payments, betting, Live Casino, slots — everything you want to know about mrbets is right here. If you can't find your question, reach out to support directly through the Help Centre.

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KYC (Know Your Customer) verification is mandatory at mrbets — particularly before your first withdrawal. Without completing KYC, you won't be able to withdraw your winnings, so it's best to get it done right after registration.

Required documents:

  • Identity verification (any one of the following): Clear photos of the front and back of your National ID (NID), passport, or driving licence.

  • Address verification (optional): Utility bill or bank statement (within the last 3 months).

  • Selfie: A recent selfie holding your NID.

Deposit methods: Log in → Profile → "KYC Verification" tab → Upload photos → Submit. Verification is usually completed within 24–72 hours. Clear, sharp images will speed up the process.

Yes, mrbets has a dedicated mobile app available for Android devices. It may not be listed on the Google Play Store, so downloading the APK directly from mrbets.biz is the most reliable option.

Steps to install on Android:

  • 1

    Go to your phone's Settings → Security → enable "Unknown sources" or "Install unknown apps".

  • 2

    Log in to mrbets.biz and tap the "Download App" button.

  • 3

    Once the APK file has downloaded, open it from the notification bar or your Files app.

  • 4

    Tap "Install" — the installation completes in just a few seconds.

For iPhone users: The iOS app may not be available directly on the App Store. In that case, open mrbets.biz in Safari and tap "Add to Home Screen" — you'll get the full web app experience.

No — under mrbets policy, each person may hold only one account. Creating multiple accounts using the same name, mobile number, email address, or National ID is strictly prohibited.

Why is that? Using multiple accounts to exploit the bonus system is considered fraud.

If multiple accounts are found to be in use, all of them will be suspended immediately and any remaining balance may be forfeited. Two members of the same household may hold separate accounts — but their identities and payment methods must be different, and it's advisable to avoid logging in from the same device.

If you've forgotten your old account or can't access it, don't open a new one — contact support instead and they'll help you recover your existing account.

Alongside cricket, mrbets offers betting on football, tennis, basketball, volleyball, kabaddi, hockey, and 30+ other sports. Major football leagues — Premier League, Champions League, La Liga, Bundesliga, Serie A — all have regular markets available.

How to place a bet on football:

  • 1

    Log in, go to the "Sports Events" section, and select football.

  • 2

    Find your favourite league or match — browse today's fixtures, upcoming matches, or live games.

  • 3

    Match result, both teams to score (Over/Under), half-time score — browse the available markets and place your bet.

  • 4

    Enter the amount on the betslip and click the "Confirm Bet" button.

Live Betting: Odds shift by the minute during a match. Head to the "Live" tab to see all ongoing matches and place bets at real-time odds.

The minimum bet amount at mrbets is just ৳10 — meaning you can start betting with very little money. This is especially helpful for beginners, as it lets you get comfortable with the platform at minimal risk.

Maximum bet limits vary by market and odds — some high-odds markets carry lower limits. For accumulator bets, each selection must also have a minimum stake of ৳10.

This minimum stake applies across Live Betting, the sportsbook, and Virtual Sports. When playing with bonus balance, minimum bet requirements may differ — so it's worth reading the bonus terms before you play.

Tip for beginners: Start with bets between ৳10–৳50, take time to understand the platform and markets, then gradually increase your stake.

Mrbets offers hundreds of slots from world-class software providers — including Pragmatic Play, Microgaming, NetEnt, and Habanero. Slot games generally fall into a few main categories:

  • Classic Slots: 3 reels, simple gameplay — perfect for getting started.

  • Video Slots: 5 reels or more, with themed graphics and bonus rounds.

  • Progressive Jackpot Slots: A portion of every bet feeds into the jackpot pool — prizes can run into crores of BDT.

  • Mobile Slots: Specially optimised for smartphones — a great experience even on smaller screens.

RTP (Return to Player): Check the RTP before choosing a slot. An RTP of 95% or above means a better return rate — it's usually listed in the game's info section.

Yes — mrbets's Live Casino lets you play in real time with live human dealers. It runs via video streaming, with dealers connected through a live camera from a professional studio, so you can play from home just as if you were there.

What you'll find in the Live Casino:

  • Live Baccarat: The most popular game in Asia — easily join Player/Banker/Tie markets.

  • Live Roulette: European and American variants — bet on numbers or colours.

  • Live Blackjack: The strategy-driven card game where 21 is the goal.

  • Live Dragon Tiger & More: Asia's favourite games — fast, simple, and easy to play.

Requirements: A stable internet connection (4G or Wi-Fi) will keep the live stream running smoothly. Minimum bets in Live Casino generally start from ৳50.

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Why This FAQ

Everything you need to know about mrbets — no guesswork required.

Mrbets believes an informed bettor has a better experience. This FAQ section is built to keep every step transparent — from opening an account to withdrawing your winnings.

New players often have questions about KYC, the app download, or betting rules. This page covers all of that in clear, straightforward English.

If you can't find your question here, reach out via live chat or email from the Help Centre. Our Bengali-speaking support team is available 24 hours a day.

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What you can enjoy at mrbets

Create an account and get instant access to all these categories

Sports Betting

Pre-match and live betting on 30+ sports including cricket, football, tennis, and kabaddi.

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Live Casino

Baccarat, roulette, and blackjack with real dealers — streamed live via video.

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Slot Games

Hundreds of slots — from classics to jackpots. Games from the world's top providers.

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Lottery

Enter various lottery draws for a chance to win big prizes with a small investment.

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Fast Payouts

Mobile Pay, Nagad, Rocket — deposit and withdraw directly to your mobile wallet.

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Responsible Gaming

Deposit limits, self-exclusion, and cooling-off periods — tools to help you stay in control.

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